Our Store Policies

We founded 19 Kamdles with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more! 

 

PRODUCTION TIME:

All of our candles are hand poured and we often make each candle once an order is placed. Please allow 3-5 Business Days for processing. 

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REFUNDS, RETURNS, OR EXCHANGES:

As candles are generally made after an order is placed, we allow cancellations up until the item is shipped. We do not allow returns or exchanges, but please let us know if there is something wrong with your order. 

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DAMAGED CANDLES:

Our candles are made in glass containers, and there is always a risk of candles being damaged during shipping. We try to package the candles in a way that does not allow for them to break, but unfortunately accidents happen. If your order is broken when it arrives, please send a message along with a picture of the damaged items and we will happily ship out a replacement free of charge. Email (info@19kamdles.com)

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LOCAL PICK-UP:

We offer a local pick-up option. If you end up needing your order shipped after selecting in-store pick-up, please let us know and we will send an invoice for shipping.

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SHIPPING:

We offer $6.99 flat rate 1-3 Day Priority Shipping through USPS on all domestic orders.

Once orders have been shipped out, they become the responsibility of the shipping carrier.  We are not responsible for delayed deliveries, stolen packages, or any other issue that arise while the order is in the hands of the shipping carrier.  If a problem does occur in shipping, you will need to contact the shipping carrier to resolve or make a claim.  We are happy to try and assist if a problem comes up, but please note that we cannot give refunds based on issues that occur during shipping.

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CUSTOMER SERVICE HOURS:

Monday-Friday 9:00 am-5:00 pm